Supervisor Network Control Systems (PTC Operations Center, Tier I Support), Fort Worth, TX

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

Job Location: Fort Worth
Anticipated Start Date: 09/16/2025
Number of Positions: 1 
Salary Range: 97,740-108,600
Salary Band: 29

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential.  Career development is a lifelong process. That's one of the many exciting and rewarding aspects of working on our railroad. Regardless of where we work or what we do, we always have an opportunity to continue to learn and grow.

This is a full-time located in Fort Worth, TX. For certain positions, including this one, employees can work one day per week remotely. Our leaders also foster a culture where work life balance, which requires flexibility for when life happens, is important and respected.

Duties and Responsibilities:

• Respond to calls via radio and telephone in support of PTC (Positive Train Control) system users.

• Properly react to alerts and alarms from the Network Management System (NMS).

• Triage, troubleshoot, assess and prioritize incidents as they are occurring.

• Assist with installation, configuration and testing of system hardware, software, operating systems and management systems.

• Initiate incident resolution processes to correct abnormalities, working closely with Network Control Systems, Network Ops Center, Signal (SOC), Telecommunications (TSOC), Mechanical, vendors, other railways, and other personnel as necessary.

• Respond to service interruptions and system outages appropriately.

• Provide leadership and exercise resourcefulness in accomplishing repairs to the PTC infrastructure.

• Accurately document and report issues and actions taken in the resolution process.

• Interact with BNSF field personnel, executive leadership, train dispatchers, government agencies, and law enforcement agencies in a professional manner.

• The duties and responsibilities in this posting are representative categories to be used in deciding whether toapply for this position. This is not an exhaustive list of the position’s duties.

Required Qualifications:

• Be willing and available to work 12 hour rotating shifts, including nights, weekends and holidays

• Be willing to work outside of normally scheduled hours and on short notice as needed

• Possess ability to learn and understand overall PTC network at a system level

• Be an effective verbal and written communicator

• Be willing and able to work with a team in a highly stressful environment

• Possess a working knowledge of General Operating and Safety rules

• Proficiency in Microsoft office products such as Excel, Outlook, Word,  PowerPoint, and SharePoint

Preferred Qualifications:

• Prefer a minimum of 2 years railroad experience

• Experience with computer networking, telecommunications, signal, or locomotive systems

• Network Operations experience in one or more of the following departments, Signal, Telecommunications, Transportation, and/or Mechanical departments is highly desired but not required

• A Bachelor of Science or technical degree in electronics, computer science or related technical field is desired but not required

Relocation: Relocation assistance may be provided based on business need.

BENEFITS

BNSF offers competitive benefit programs and services including, but not limited to 

• Medical, Dental and Vision Coverage
• 401(k) Plan
• Railroad Retirement
• Life Insurance
• Incentive Compensation Plan (ICP)
• Tuition Reimbursement Program

BACKGROUND INVESTIGATION ELEMENTS

•     Criminal history 
•     Last 7 years of driving history
•     Last 5 years of employment history to include military service
•     Social Security number
•     Education

•     Medical evaluation
•     Drug Screen
•     Other elements as needed

SF: Internal Posting Only | [[mfield5]] | Operations - Engineering | Fort Worth, TX | 76131